Consolidation of self-registered Zoom accounts

Problems with user-generated accounts in Zoom 

In the past, members of the CAU sometimes registered Zoom accounts with their CAU E-Mail address instead of following the documented ways to create Zoom accounts through the CAU.
Zoom accounts created like this have several disadvantages:

  •  The length of meetings and the possible number of participants are very limited
  •  They cannot utilise Zoom-X, a Telekom service to make data handling GDPR (DSGVO) compliant
  •  The participants are not aware their data is sent to servers non-compliant with the GDPR
  •  Having an account like this prevents the user from logging into zoom via IDP, because to Zoom it looks like an account with the corresponding mail address already exists

 

Consolidation

Because of these issues, Zoom accounts that have been created in this way shall be consolidated. This means that the users of these accounts have the choice between

  • "moving" their account into the CAU Zoom-X area, so that usage is GDPR compliant, meetings have more resources, and the central policies of the CAU are applied; OR
  •  setting a different, non-CAU Mail address for the Zoom account, so that it is clear to everyone that the account is not part of the CAU.

   

Details can be found on the Zoom support page:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068212

 

What do owners of self-registered accounts have to do now?

Owners of these self-registered accounts log in directly via the Zoom website.

The CAU has now registered and verified the E-Mail domains that were used with Zoom. This has not been possible before.

Settings will now be changed in a way that owners of self-registered accounts that used a CAU Mail to register will now receive a message when they next log in to Zoom, urging them to choose one of the two above mentioned options.

A screenshot of the pop-up window informing users they need to consolidate their account or update their mail address


Because users may be surprised by this message, it will be possible to skip the decision twice and continue to use Zoom like before. However, the decision has to be made at the third log-in at the latest.

If the decision is made to consolidate the account into the CAU Zoom-X area (which should be the normal decision for Zoom accounts used in an official capacity at the CAU), a confirmation message will be shown, and from the next log-in onwards the Zoom Account will be part of the CAU Zoom-X area.
A screenshot of the confirmation message after consolidating a self-registered account into the CAU Zoom-X area

Potentially Necessary: ​​Account Upgrade

After your account has been added to the CAU Zoom Site, please check your meeting capacity in your browser under:

Profile -> Account

You should normally be able to host meetings with up to 300 participants.

If a lower value is displayed there, you still have a 'Basic' account. You can correct this in two ways:

  • Log in to Zoom once using your personal ID via the CAU Identity Provider (IDP) at https://uni-kiel.zoom-x.de/signin.
  • If you do not have an IDP account, please contact Support (email to videoconf@rz.uni-kiel.de); include your personal ID and email address, and request the assignment of a full Zoom license.