User Services
The department "User Services" is the interface for workspace-related IT services. The central help desk, including its ticket system and telephone support, is central contact point for all services of the Computing Centre. The department governs the IT workplace infrastructure and the client management. Furthermore, an IT consulting team provides IT solutions and support in accordance with the agreed scope of service of the relevant institution. Account and service management, as well as the management of central licences, supplement the workspace-related IT services.
Head: Dr. Lars Kühnel
In addition to staff listed here, a number of student and research assistants work in this department.